FAQs

What makes The Baked Equation different?

It is a combination of perfecting our recipes, the time spent to personalize each set, and most of all the customer service. We take each order personally and understand that each client orders a set for a unique event, holiday or experience.

Why are custom cookies so expensive?

I understand and we encourage you to ask. This question is always the elephant in the room. Everyone wants to know but does not want to ask. Custom cookies are expensive because they are highly labor intensive. The average set of cookies can take 3 hours or more. The process of creating a custom cookie set starts with research on the theme, finding the right clipart and font, cutting the cookies, icing the cookies, preparing colors, and packaging.

Do you create custom cookie orders?

Yes, that is our specialty. Over 80% of our business is creating custom cookie sets. While we can accommodate rush requests, we normally as for at least 3 weeks notice for custom designed orders. We will do our best to create a custom order that is just perfect for your wedding,
birthday, shower or other special occasion.

I love this cookie set I saw on Pinterest, will you copy it?

No, but what we can do is take the idea and make it our own.

I can’t tell if my cookies would be considered Detailed dozen or Intricate dozen on your pricing sheet?

We completely understand that it can be difficult to figure out what category your desired cookies may fall in. The pricing sheet is to give a ball park idea of what your cookies may cost. The purpose of the sheet is to allow clients to pick a type of custom dozen based on price. For example, I want one detailed dozen with a train theme and my colors are navy, red and white. Then our team will provide a quote based on that information.

Why is there an additional cost for extra colors?

Our custom dozens are a convenient price. It allows you to choose a price point and a theme. We have determined the amount of colors that each custom dozen allows. Color mixing is one of the most time consuming parts of the decorating process. Would you believe it is even longer than decorating the cookies? The Detailed Dozen allows for 4 colors. If you wish to add a 5th color it is an additional $5.00 charge to the total order. For example, a detailed dozen at $50.00 would now be $55.00.

I have a budget, can you help me?

We sure can. If you provide us with your budget, theme and colors we can help provide you with options that fit.

What if I need an odd amount of cookies?

Our minimum total order for cookies is a dozen. You can order any amount above that number. For example, if you would like to order 15 cookies we can price that out for you.

What are the ingredients in your custom cookies?

We are very selective about the ingredients we use in our cookies. We use King Arthur unbleached flour, Non-RBST butter, organic sugar, organic eggs, amaretto extract, a hint of cinnamon, pure vanilla and sea salt. Icing includes: powdered sugar, meringue powder, and water. A list of ingredients will be provided with each order. We do not use nuts in our cookies and clean our kitchen very thoroughly. Even if a cookie doesn’t have tree nuts, it is produced in a kitchen where tree nuts may be present. ALLERGENS: NUT, WHEAT, EGG, DAIRY

Are you licensed to sell cookies?

Yes, The Baked Equation is registered in the State of Arizona and we operate under the Cottage Law.

Is it too soon to place my order for a wedding 6 months from now?

NO! It is never too soon. Our schedule books up very quickly. Plus, if you are ordering a custom set of cookies ironing out the details often takes time.

How much is the average cookie?

Cookie prices vary and are based on the size, amount of colors, and design required on the cookie. Cookie prices average $3-$7, depending on the complexity of the design.

How do I place an order?

You can place an order by either visiting our Etsy page and purchasing a pre-designed sets or you can email melissa@thebakedequation.com to discuss your custom designed set.

How do I pay for my order?

Payment can be made via PayPal or via Etsy. If you are placing a custom order we will send over an online invoice. All invoices are due within 48 hours from the time they are sent. Once your order is paid for it goes on the calendar. Your calendar spot is not solidified until payment is made. Cookie orders that are more than 3 months out can pay a $50.00 deposit to hold their spot and then 3 weeks before the date payment in full is due.

Do you offer any discounts?

We only offer discounts on cookie orders above 50 items that are simply decorated.

How do you ship your cookies without them breaking?

All cookies are individually-wrapped and then placed on bakery boards for stability. Each bakery board is wrapped in bubble wrap and then placed in a bakery box. The bakery box is then cushioned with packaging materials in a shipping box. It may seem odd but just as much time goes into packing our cookies as it does to make them! A cookie may very occasionally break or crack, but it will still taste great. We ship via FedEx because we feel they provide the best and most reliable service. We understand that FedEx is more expensive but trust me you will want to spend the extra $5.00.